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Administrative Support - Consumer Care & Fulfillment (8 hours per week)

JOB DESCRIPTION

Job Title: Administrative Support - Consumer Care & Fulfillment              

Reports to: Consumer Care Manager

Key Internal Partners: Consumer Care Manager, VP Quality, Brand       

Key External Partners: Consumer Contact Center       

Location: New York, NY

Job Summary:

Administrative Support - Consumer Care & Fulfillment   is responsible for supporting the Consumer Care team with consumer product and mailer fulfillment process.

Job Responsibilities & Tasks:

  • Send coupons and product to consumer
    • Utilizing ticketing software, fulfill consumer coupons mailers and product shipments
    • If requested flavor/pack size not available in office, send to consumer via fulfillment center by completing order form with accurate product details & consumer shipping info, emailing order form to fulfillment center contact and adding info to order tracker spreadsheet
    • Liaise with Consumer Care team reps to coordinate if any issues with mailers or shipments
    • Track all shipments
    • Update individual order forms to facilitate monthly orders to VIP consumers
  • Retrieve product from consumer for testing lab or investigation at production plant
    • Consult guidelines to determine where to send product based on complaint type and whether opened/unopened pouches are available to retrieve
    • If sample is being sent back to lab for testing, complete test form          
  • Inventory and order product
    • Take product inventory in office and review inventory in fulfillment center
    • Restock product at both sites by placing order with internal team
    • Track and record all orders in tracker document
  • All other duties as assigned

Key Performance Indicator (KPI):

Consumer Care Manager feedback, random audits performed on fulfillment process, review of inventory records

 Position Requirements:

EDUCATION

  • HS diploma and some college education required

EXPERIENCE

  • 1 year  in office setting and experience in administrative duties.
  • Fulfillment experience is preferred.

SKILLS

  • Strong organization skills
  • Team player      
  • Detail oriented
  • Excellent work ethic

PHYSICAL & TRAVEL REQUIREMENTS

  • Must be able work in normal office conditions.

 

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